Job Description
Job Summary: The Senior Server plays a key role in delivering a superior dining experience to guests by providing exemplary service and ensuring the efficient functioning of the restaurant or banquet service. This position requires a high level of professionalism, strong communication skills, and the ability to lead and mentor junior staff.
Responsibilities:
Guest Service:
Greet and welcome guests in a warm and friendly manner.
Assist guests with menu selections and provide detailed information about dishes, beverages, and specials.
Take accurate and complete orders from guests, ensuring specific dietary needs and preferences are noted.
Serve food and beverages promptly and professionally.
Address any guest concerns or special requests with a positive and accommodating attitude.
Leadership and Training:
Provide guidance and leadership to junior servers.
Assist in the training of new staff, ensuring they understand service standards and hotel policies.
Lead by example in maintaining a high level of service excellence.
Service Excellence:
Ensure all service standards are met and exceeded to maintain the hotel's five-star reputation.
Monitor and maintain a clean and organized dining area.
Coordinate with kitchen and bar staff to ensure efficient and timely service.
Anticipate guest needs and proactively address any issues to enhance the overall dining experience.
Team Collaboration:
Collaborate with other members of the food and beverage team to ensure seamless service.
Communicate effectively with kitchen staff, bartenders, and other servers to ensure smooth operations.
Upselling and Revenue Generation:
Suggest and promote additional items to enhance the guest experience and increase revenue.
Upsell premium menu items, special promotions, and beverages.
Cash Handling:
Handle guest payments, process transactions accurately, and provide change as needed.
Ensure the proper handling and security of cash and credit card transactions.
Qualifications:
Previous experience as a server in a high-end restaurant or five-star hotel.
Excellent communication and interpersonal skills.
Strong knowledge of food and beverage menus.
Leadership and mentoring abilities.
Ability to work in a fast-paced environment and handle stressful situations calmly.
Attention to detail and a commitment to providing exceptional service.