Senior Server in a 5-star hotel

Job Summary: The Senior Server plays a key role in delivering a superior dining experience to guests by providing exemplary service and ensuring the efficient functioning of the restaurant or banquet service. This position requires a high level of professionalism, strong communication skills, and the ability to lead and mentor junior staff.

Responsibilities:

1. Guest Service:

   • Greet and welcome guests in a warm and friendly manner.

   • Assist guests with menu selections and provide detailed information about dishes, beverages, and specials.

   • Take accurate and complete orders from guests, ensuring specific dietary needs and preferences are noted.

   • Serve food and beverages promptly and professionally.

   • Address any guest concerns or special requests with a positive and accommodating attitude.

2. Leadership and Training:

   • Provide guidance and leadership to junior servers.

   • Assist in the training of new staff, ensuring they understand service standards and hotel policies.

   • Lead by example in maintaining a high level of service excellence.

3. Service Excellence:

   • Ensure all service standards are met and exceeded to maintain the hotel's five-star reputation.

   • Monitor and maintain a clean and organized dining area.

   • Coordinate with kitchen and bar staff to ensure efficient and timely service.

   • Anticipate guest needs and proactively address any issues to enhance the overall dining experience.

4. Team Collaboration:

   • Collaborate with other members of the food and beverage team to ensure seamless service.

   • Communicate effectively with kitchen staff, bartenders, and other servers to ensure smooth operations.

5. Upselling and Revenue Generation:

   • Suggest and promote additional items to enhance the guest experience and increase revenue.

   • Upsell premium menu items, special promotions, and beverages.

6. Cash Handling:

   • Handle guest payments, process transactions accurately, and provide change as needed.

   • Ensure the proper handling and security of cash and credit card transactions.

Qualifications:

• Previous experience as a server in a high-end restaurant or five-star hotel.

• Excellent communication and interpersonal skills.

• Strong knowledge of food and beverage menus.

• Leadership and mentoring abilities.

• Ability to work in a fast-paced environment and handle stressful situations calmly.

• Attention to detail and a commitment to providing exceptional service.